Expert series

Retail is no longer about square meters and sales per foot. It is about relevance, emotion, and the experience people carry with them long after they leave. As traditional malls lose momentum and new generations redefine value, the role of design is being rewritten. In this issue, Stephen Chow, Managing & Creative Director of CAN Design, shares …

Holistic design & co-creation: A new lens for the evolving retail landscape Read More »

In this edition, we hand the pen to Ghalia Boustani — Ephemeral Retailing Specialist, published author, and podcast host. With a background that bridges research and real-world execution, Ghalia examines how flexibility has become the defining factor in the survival and success of physical retail. Drawing on empirical insight and Paris-based case studies, she outlines …

How Agile Retail Spaces Are Outperforming Traditional Formats Read More »

In this special edition, we’re handing the pen to someone who’s spent more than two decades at the heart of the retail world — Melissa Moore. If you’ve ever tuned into The Retail Tea Break, you already know her as the voice that brings clarity, honesty, and sharp insight to an industry that never stops …

Why People — Not Technology — Will Decide Retail’s Future Read More »

Welcome to the first edition of our industry insights newsletter, where we sit down with leaders shaping the future of retail, destinations, and customer experience. Each issue will bring you honest conversations, sharp perspectives, and practical ideas you can apply to your own work. We are privileged to commence this series with insights from Linda …

Why the Holidays Demand a Strong, Ready Team — and Why “Bonding Is the New Branding” Read More »

In this edition, we turn our focus to one of the most important shifts shaping the next decade of retail. As malls across the world re-evaluate their purpose, one truth is becoming clear: the future belongs to destinations — places designed not just for shopping, but for connection, identity, and meaning. To explore this transformation, …

Destination Place Making: A Consultant’s Perspective on the Future of Retail Malls Read More »