Frequently asked questions
SmartGifty is very safe (like other fintech companies) and all the financial flows are between you, your tenants and your customers – money from the Gift Cards sales is always in your bank account. We use Amazon’s servers for storage and backup data and the gift cards and loyalty cards are equipped with a unique barcode, QR code or RFID chip. All options also have PIN numbers for customer safety. Login to the SmartGifty system is username and password protected and offers multi-level access for your marketing, accounting and sales personnel. SmartGifty can be easily upgraded to offer various loyalty programs. A loyalty module (an add-on) for a customized cash-back program can be added to one or several locations, based on your needs and requirements. You can easily offer your customers to start collection points or receive cash-back based on your own personalized rules (for example: 50 % discount on 10th visit). For even better management of your customers, we also offer a marketing automation system. SmartGifty offers multi-level accesses, provides 24/7, real-time insight into all gift card and loyalty program transactions, creates a positive relationship between your brand and your customers, increases customer return rate, generates new customers and additional income. With it, you can reward clients and start engaging with them to give them a personalized experience. The solution also provides you with a variety of statistics to help you plan effective marketing activities in the future. SmartGifty is fully developed, tested and ready to go as soon as you are. Implementation depends mostly on how quickly you can provide the necessary information. Setting up takes in average from 2 weeks to about 2 months. Suppose you have several cafés, shops, restaurants or something else. In that case, we consider you as a multi-location business and SmartGifty is a way to connect all your locations and offer your customers a consistent customer experience. You can offer them a gift card or loyalty program. Everything that is needed in all locations is a computer and internet access. SmartGifty is a digitalized gift card management solution that is in use in various shopping centres and companies across Europe. SmarGifty can offer you a simple way to connect all locations with one gift card and one loyalty program – simple, fast and easy. All you need is an internet access, username and password. It can be launched completely independent or be integrated with your existing software (via API connections). SmartGifty is very safe (like other fintech companies) and all the financial flows are between you, your tenants and your customers – money from the Gift Cards sales is always on your bank account. We use Amazons serves for storage and backup data and the gift cards are equipped with a unique gift card bar, QR code or RFID chip. All options also have PIN numbers for customer safety. In case you don’t have an info counter, SmartGifty can be implemented at your partner selling point (newsletter stand for an example). We also offer a gift card machine (kiosk) and the development of a simple gift card webshop. SmartGifty is easy and quick to implement, it offers a great user experience and it is cost efficient. Unlike other providers, we offer a closed loop (compliant with e-money regulation) in which the funds from your Gift cards sales are in your bank account alone. You have complete control and complete overview of transactions. You are the issuer of your gift cards and you make the rules about the usage of gift cards (validity, minimum and maximum value, possibility of extending the validity, design, …). We also offer an option of a digital e-card in line with the digital shopping trends. We don’t outsource as we offer a full support system with in-house programmers and marketing department (a decade of experiences in IT and identification technologies). We are not hard to reach and we are there for you > with answers, help and support. The pricing of SmartGifty depends on the size of your business where additional locations can bring cost optimization. We offer two options, a Shared Solution for smaller shopping and retail centres and an Individual Solution for stand-alone solutions for shopping centre chains & bigger shopping centres. Costs include a initial set up cost and a monthly subscription fee. We offer various options and business models of collaboration (for example you could choose not to have an initial set up cost, but rather share the profits from the Gift Cards sales). We offer a full service, including printing and delivering of gift/loyalty cards. We work with tested and trust worthy partners across Europe that offer various gift cards options from plastic to paper and wood cards. This service is available but not obligatory. If decided, you can print cards separately with your suppliers. Absolutely not. All you need is an internet access, username and password. It can be launched completely independent or be integrated with your existing software via API connection (cash register). SmartGifty operates independently from your website or webshop, but can be easily integrated. We also offer website/webshop programming with a complete online payment system (we usually work with Stripe). For clients that do not have their own webshop or for those that need a quick, short-term solution, we offer a simple, mobile friendly and efficient webshop for your gift cards. Selling gift cards online is not mandatory, but it is recommended due to the growing trends of online shopping on several devices. Initially, the solution was designed for shopping centres to integrate multiple shopping centres under one brand. With the same logic, we customized it for multi-location businesses like shops, cafes and restaurants. It is suitable for small, medium and large-sized businesses – to optimize and increase their gift card business or implement a new product with various benefits for all involved. SmartGifty is a web-based platform. This means that all you need is a computer or a mobile device with internet access. Issuing and selling of gift cards is fast and simple through your info counter, our gift card machine or webshop (we also offer a development of a simple gift card webshop). Redemption in shops, cafes or restaurants is easy with barcode readers, mobile phones or hand-held mobile terminals. SmartGifty is a web-based platform that enables you to connect all your tenants with one solution to sell and redeem gift cards. it offers multi-level accesses, provides 24/7, real-time insight into all gift card transactions, creates a positive relationship between your brand and your customers, increases visitor return rate, generates new customers and additional income. The solution also provides you with a variety of statistics to help you plan effective shopping centre marketing activities in the future. SmartGifty is a digitalized gift card management solution, already used in multiple shopping centres across Europe and can help you implement Gift Cards in your shopping center. It is a web-based platform that helps sell, redeem and analyze gift cards and can be easily upgraded to various loyalty programs. SmartGifty is a web-based platform. That means that it works on all computers with internet access in real time 24/7 Issuing and selling gift cards is fast and simple. Redemption by shops, cafes or restaurants is easy with barcode readers, mobile phones or hand-held terminals. SmartGifty is fully developed and ready to go as soon as you are. Implementation depends mostly on how quickly you can provide the necessary information and ranges from 2 weeks to about 2 months (larger shopping centres with a high number of tenants). Yes, if the identification codes of your gift vouchers are digitalized (a list in excel for example), they can be imported into SmartGifty. You can also offer an exchange of gift vouchers for gift cards. The transition from vouchers without a SW system to SmartGifty solution is smooth and easy. SmartGifty is suitable for business that already have gift vouchers and business that do not offer gift vouchers. It is completely independent and can be used in both cases. It is a web-based platform that offers multi-level accesses, provides 24/7, real-time insight into all gift card transactions, creates a positive relationship between your brand and your customers, increases visitor return rate, generates new customers and additional income. The solution also provides you with a variety of statistics to help you plan effective marketing activities in the future. SmartGifty is a digitalized gift card management solution, used in multiple shopping centres across Europe and suitable for various multi-location businesses. It is a web-based platform that helps to manage (sell, redeem and analyse gift cards) every gift card business and can be easily upgraded for various loyalty programs. All you need is an internet access, username and password. It can be launched completely independent or be integrated with your existing software via API connections (cashier, ERP, …). Implementing a new product can be hard and stressful. But to offer your clients a product like gift cards can raise brand awareness, increase consumer satisfaction by offering them a modern and flexible way of gifting and more. Gift cards are also a great way to enlarge your yearly marketing budget or create savings for the company.
How safe is SmartGifty?
Loyalty programs with SmartGifty?
What are the key benefits for multi-location bussines?
How long does it take to implement SmartGifty in all locations?
What do we mean by multi-location businesses?
What is SmartGifty for multi-location businesses?
How safe is SmartGifty for shopping centre, tenants and customers?
No info counter in the shopping centre?
What is different about SmartGifty?
How much does SmartGifty cost?
Printing & delivery of cards?
Is SmartGifty complicated to implement for a shopping centre?
Online gift card sales?
Who is SmartGifty for?
How does selling and redeeming of gift cards work in shopping centre?
What are the key benefits for shopping centre?
What is SmartGifty for shopping centres?
How does SmartGifty work?
How long does it take to implement SmartGifty?
Can existing gift vouchers be integrated into SmartGifty?
What are the key benefits of SmartGifty?
What is SmartGifty?
Why offer gift cards to your clients?
