In this special edition, we’re handing the pen to someone who’s spent more than two decades at the heart of the retail world — Melissa Moore. If you’ve ever tuned into The Retail Tea Break, you already know her as the voice that brings clarity, honesty, and sharp insight to an industry that never stops moving.
From the shop floor to the boardroom, from educating tomorrow’s leaders to interviewing today’s decision-makers, Melissa has seen retail from every angle. And today, she shares her own perspective on what’s truly driving the industry forward — and why the future of retail is still, at its core, all about people.
3 Key Takeaways You Should Hold Onto
- People Are the Heart of Retail. Skilled, supported teams remain the strongest competitive advantage.
- Technology Works When It Enhances Humanity. AI succeeds when it frees people to deliver richer experiences.
- Openness Creates Stronger Leaders. Those who share, collaborate, and evolve together will rise fastest.
