Preparation of the SmartGifty gift card system, personalisation of documents and printouts with shopping centre data, preparation of usernames and passwords for all users and tenants, written and video instructions in the local language and support for API connections for redemption at tenants.

Basic: setup of your instance on the shared SmartGifty server. Pro: setup of a standalone instance on your own server – full independence. Advanced: additionally sending usernames, passwords and instructions to tenants by email plus onboarding documentation.

The onboarding module supports implementation of a new system; preparing a unique database with import and sending is an additional cost (€200), depending on tenants.

• Issuing cards to individuals and legal entities, overview of issued cards and balances.
• Overview of transactions by store, management of legal entities, preparation of pro forma invoices.
• Handling reversal requests and exporting reports to XLS / CSV.

• Overview of turnover, issued, reversed, unredeemed, inactive and expired cards by centre and store.
• Overview and editing of stores and legal entities, stock by centre, online orders.
• Printing documents for the bank, export to XML and confirmation of pro forma invoices.

• Redemption (barcode scanning, redemption, printing transaction document).
• Checking card balance and reviewing transactions with filtered export.

With Pro and Advanced packages, additional permission customisation for different users (info desk, accounting, administrator, store) is available on request.

Multiple gift card redemption options at tenants:

• Online access.
• API connection.
• Mobile device.
• POS terminal (when connected to a provider).

• API for connection to the cash register (issuing and redemption).
• API for ordering gift cards online and checking card balances.

Documentation and examples are included.

The default language is English, with support for all languages available – check which languages the platform already offers. For a language we do not yet offer, the client provides translations and we implement them at no extra charge. If translation is done by SmartGifty, translator fees apply.

Included support for adding gift cards to Apple and Google wallet; the amount is also updated when the gift card is redeemed.

• Hourly database backup and additional archiving to an external server.
• Server maintenance and monthly updates.
• Server monitoring with error alerts and application performance tracking.
• Code and package verification.

The platform is hosted on AWS infrastructure with high availability commitments. At the application level, we ensure security through access control, hardened Ubuntu LTS servers, HTTPS-only communication and multi-factor authentication for key accounts. We follow secure development practices (least privilege, environment separation, monitoring, logging, backups, vulnerability management) and security testing with tools such as SonarQube and Dependency-Track. We also conduct independent penetration testing and maintain processes for incident response, data recovery and continuous improvement.

Email support for system operation and use is included in the fixed monthly rental fee for the gift card system. Additional phone and email support is available for an extra charge (€35 / hour).

Response time means the time within which the provider confirms receipt of the request, performs initial analysis and begins handling it (not necessarily the time to fully resolve the issue).

• Critical error (key functionality not working): response within 3 hours during regular working hours.
• Low / routine issue (minor error, question, configuration): response within 1 business day.

Requests received outside regular working hours are counted as received on the next business day.

Written and video instructions in English are included in the basic system setup price. Written instructions in other languages (if not yet available): €100.

For printing gift cards we can take care of it or you can choose a supplier. Prices depend on material (PVC, BIO PVC, paper), printing type (CMYK and/or screen printing – metallic colours, UV finishes) and quantity. The number of designs does not matter as long as material and printing method are the same; minimum quantity per design is 200 units.

When ordering card supply, code generation for printing is free; otherwise preparing a protected database and entering it into the system costs €120 per order.

• 5,000 units – €0.20 / unit
• 10,000 units – €0.14 / unit
• 15,000 units – €0.13 / unit
• 20,000 units – €0.12 / unit

GDPR compliance requires lawful, fair and transparent processing of personal data. Key steps include obtaining explicit consent, ensuring individual rights (access, erasure, portability), defining legal bases for processing, appointing a data protection officer (if required) and a high level of data security. Every interaction with the system is appropriately logged.