For years, brands have treated loyalty like a math equation: Transactions + Points = Retention. But while businesses were busy building apps and stacking tiers, the consumer evolved. Today, Gen Z and Gen Alpha don’t want to “collect” value—they want to feel it. To explore this shift, we are joined by guest author Will Odwarka, Founder …
For many people, gift cards live in one specific moment of the year. December arrives, inboxes fill up, and gifting becomes another task to check off the list. But gift cards can be so much more than a seasonal solution. When used thoughtfully, they can become a year round way to build relationships, show appreciation, …
Turn holiday gifting into something that works all year Read More »
With three decades of deep-rooted experience in the retail industry and five years dedicated to professional futures studies, our guest writer, Peter Thommen, brings a unique perspective to the intersection of commerce and foresight. He applies the rigor of Strategic Foresight to identify the real forces shaping our global markets. In this insightful piece, he moves beyond the noise of …
Introduction The new year always brings fresh resolutions — not just for people, but for businesses too. In retail, January is the month where leaders ask: What’s next? How do we evolve? After a record-breaking holiday season, attention shifts toward loyalty, personalization, and how to future-proof the customer experience. In 2026, gift cards and loyalty …
Retail & loyalty in 2026: The trends that will define the New Year Read More »
Retail is no longer about square meters and sales per foot. It is about relevance, emotion, and the experience people carry with them long after they leave. As traditional malls lose momentum and new generations redefine value, the role of design is being rewritten. In this issue, Stephen Chow, Managing & Creative Director of CAN Design, shares …
Holistic design & co-creation: A new lens for the evolving retail landscape Read More »
In this edition, we hand the pen to Ghalia Boustani — Ephemeral Retailing Specialist, published author, and podcast host. With a background that bridges research and real-world execution, Ghalia examines how flexibility has become the defining factor in the survival and success of physical retail. Drawing on empirical insight and Paris-based case studies, she outlines …
How Agile Retail Spaces Are Outperforming Traditional Formats Read More »
Introduction If you think of shopping malls, the first image might be crowds, clothing stores, and holiday sales. But there’s another side to the mall experience — one that has transformed dramatically over the years: the food. From greasy pizza slices to Michelin-starred pop-ups, malls have gone from quick snack stops to culinary destinations. The …
From food courts to fine dining: How shopping malls became culinary destinations Read More »
In this special edition, we’re handing the pen to someone who’s spent more than two decades at the heart of the retail world — Melissa Moore. If you’ve ever tuned into The Retail Tea Break, you already know her as the voice that brings clarity, honesty, and sharp insight to an industry that never stops …
Why People — Not Technology — Will Decide Retail’s Future Read More »
Welcome to the first edition of our industry insights newsletter, where we sit down with leaders shaping the future of retail, destinations, and customer experience. Each issue will bring you honest conversations, sharp perspectives, and practical ideas you can apply to your own work. We are privileged to commence this series with insights from Linda …
Why the Holidays Demand a Strong, Ready Team — and Why “Bonding Is the New Branding” Read More »
In this edition, we turn our focus to one of the most important shifts shaping the next decade of retail. As malls across the world re-evaluate their purpose, one truth is becoming clear: the future belongs to destinations — places designed not just for shopping, but for connection, identity, and meaning. To explore this transformation, …
Destination Place Making: A Consultant’s Perspective on the Future of Retail Malls Read More »
SmartGifty brand
owned by Smart Octopus Solutions d.o.o.
Stegne 23a,
1000 Ljubljana
Slovenia
Send us a message
Contact usSmartGifty
SmartGifty is a web based gift card management solution for multi-shop shopping centres or multi location businesses like shops, cafes and restaurants. It allows your customers total gift-giving and gift-spending freedom and provides you with an effective, transparent, secure and easy to implement marketing and purchases clearing tool, which can be also turned into loyalty and cash-back programs. SmartGifty creates added value for everybody involved: gift givers and recipients, shopping centres, retailers and businesses.
Office
Stegne 23, 1000 Ljubljana, Slovenia
Sales
Marketing
The operation is co-financed by the Republic of Slovenia and the European Union from the European Regional Development Fund.
© SmartGifty 2020 - 2021. All rights reserved.
Privacy Policy Cookie Policy Terms and Conditions FAQ
